stubhub refund policy change stubhub refund policy change

I called the credit card company and the charges on the card had not even hit yet. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Required fields are marked *. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Did StubHub's changed ticket refund policy violate Massachusetts law? The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. These people are entitled to their money back.". If there is any changes to that, all affected buyers will be notified via email. The refund will typically process within 5 to 8 business days. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. the issue is on her radar and anyone affected should file a complaint with her office. We were going just to see one of them. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Tap Tickets in the navigation bar at the bottom. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. I simply do not understand how this can happen. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Seller listed tix he didn't actually have. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. i have attached the information from the venue. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. I'm upset at this it's fraud, Just want your attention. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. So I would like a refund for the pass that was never sent to me. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Called back for refund. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. asks for a code, which i put in, says incorrect code(which came from them). But opting out of some of these cookies may have an effect on your browsing experience. >> I PURCHASED TWO TICKETS FOR $390. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! However you may visit Settings to provide a controlled consent. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Subscribe for full access to The Hollywood Reporter. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). My husband and I had tickets for Food city 500 on Sunday April 5,2020. All of our tickets were void, fakes, frauds. Once we have clear actionable next steps, we will be sure to notify our fans via email! I'm returning the tickets and buying else where. I notified a chat type person immediately to tell her I made a mistake. Can you explain to me how I can still use the credit that I was issued? We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. It not I guess it is small claims. We will process the refund to your original payment method within 5 days. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. I'm going to contact my credit card to see what my options are. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Just bought tickets. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I want to know what the point of the "protection plan" is that they have? When you mess up, that's your problem not stubhubs and not the original sellers. Should have checked this site first. Other sellers may take a case-by-case policy. Read more about our event cancelation policy. Select the ticket group you'd like to sell. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Stub hub fraud.. Unconscionable Money grabbers. So now the tickets will not arrive in time for my event. StubHub is a global marketplace and our policies vary by region, in line with local guidance. 4.6.2020. Email is another option for requesting a refund. So i grabbed 2 tickets ( I checked after they went on sale). We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Bought tickets for James Taylor and Bonnie Raitt. I am quite dissappointed. The suit explains how StubHub has changed its. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. View Vivid Seats Refund Policy. Receive a full refund of your purchase 2. These cookies ensure basic functionalities and security features of the website, anonymously. This is pure fraud. I won't let them take advantage of fans like me by ; and they have friendly voices. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Been on the phone for hours wasted my whole day. totalling almost 900.00 in the middle of the night. I will NEVER use stubhub again! Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. However, from the date selection to the purchase the date was changed. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. while we were at work. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. follow the steps below. What if I never got either? Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I will never use this site again and highly advocate not using it to anyone due to this. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell This is the most crooked company I've ever dealt with. Bought tickets, they had an issue with the address during shipping and returned my tickets. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. I purchased tickets to the Olympic gymnastics trials in January 2020. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. No. Is it still taking 120 days? I contacted Stubhub and they refused to refund my money. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I emailed them screen shots proving there was no such disclosure. and would like to return it? I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. As a marketplace, we act as an intermediary for buyers and sellers. The 3 tickets totaled close to $600. and did I get a refund?!? Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. StubHub will contact you as soon as possible. The potential loss of revenue facing Live. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. The cookies is used to store the user consent for the cookies in the category "Necessary". Are you kidding me really!? judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. For sure I can warn any one who is going to use this service. I purchased tickets to the Olympic gymnastics trials in January 2020. That's not their fault, that's your fault. StubHub Return Policy [Quick Information]. Following backlash from customers, the ticketing company responded in a statement this week. My credit card can do refunds up to 60 days which of course is passed. NEVER again! StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. How is this right? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Re: Refund in Progress. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Copyright 2023 Xperiology. i have attached the information from the venue. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? It . Who should shoulder those cancellation costs? StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Cops said to all the r maiming people that we would get our refunds back! 4. Stubhub policy on refunds is ridiculous. BOSTON . What are you going to do to help your customers? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. We also use third-party cookies that help us analyze and understand how you use this website. I called stub hub because my brother got the wrong seats for a concert. Wrong seats. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. FRAUDULENT COMPANY!!!! Hope someone from Spain make a demand withe the corresponding authorities. You will enter your community username and new password and done! If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Our policy change may have come as a surprise to people. So is Amazon, but they can cancel orders and issue refunds. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Thanks. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I should be given a refund! If I don't get a refund soon I'll be reporting theft to PayPal. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Now you gave them no time to sell again. I will never use stub hub again. 2. Purchased 2 tickets to a college basketball game. When I received the tickets it is stamped on them in large lettersStudent ID required! Hi Joan. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Dworsky says he hopes she'll intervene. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID.